(480) 812-2010 call or text sunvalleyeyecare@gmail.com

Sun Valley Eye Care

(480) 812-2010

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    • Home
    • Insurance
    • About Us
      • Who We Are
      • What We Do
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      • Eyeglasses
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      • Dry Eye Rescue
    • Myopia Control Clinic
    • Office Policies
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      • Patient Forms
      • Medical Intake Forms

(480) 812-2010

Sun Valley Eye Care
  • Home
  • Insurance
  • About Us
    • Who We Are
    • What We Do
  • Products
    • Eyeglasses
    • Contacts
    • Dry Eye Rescue
  • Myopia Control Clinic
  • Office Policies
  • Forms
    • Patient Forms
    • Medical Intake Forms

Sun Valley Eye Care has a ZERO tolerance policy against rude and/or aggressive behavior, bullying, profanity, verbal abuse towards our staff from patients or their family members.

No-Show Fee

If you cannot make your appointment, please email or text us within 24 hours to avoid the no-show fee. We are a very small office who cannot absorb loss of productivity from patients who don't show up. As a courtesy to you, we don't double or triple book.

Weekdays

$50

Weekends

$75

Service of Eyewear NOT Purchased With Us

If you need use to fix the glasses you got from somewhere else we are glad to help!

Trouble shooting your vision

$100

Got lenses (glasses or contacts) and still cannot see clear. Our Doctors would be glad to help.

Simple fixes with frames

$25 starting

Need a screw tightened? Glasses not sitting right on your face? Getting pain on your nose from your glasses? come see us today!

Trouble shooting frames and lenses

$100 / hour

Glasses are in need of great repair or need new/different lenses

Filling/Copying/Faxing Forms

$39

We will charge a fee to fill out DMV/School forms, make copies or fax your records to other providers. 

​​​Warranty Policy:

 Your vision plan may include a warranty. In the event that it doesn't, you will be informed about how you can purchase one.​​ 

Prescription Frames and Sunglasses

  •  All prescription frames are warranted for 1 Year from the date of purchase against any manufacturer’s defects. This policy is a one (1) time replacement policy.
  • Manufacturer’s defects include: structural design, hinges, welding points, and colorings.
  • Manufacturer’s defects DO NOT include: flagrant misuse causing frame damage, scratching or tarnish; pet damage; destruction or damage by vehicle; stepping on or sitting on the frame; bending or twisting the frame; or any other damage not considered a manufacturing flaw.
  • Frames which are considered defective will be replaced with a new pair, so long as the frame is still being manufactured. In cases where the frame is listed as discontinued (no longer manufactured), the frame will be replaced with another color or a different model of equal or lesser value. Customers will be contacted in situations such as this.
  • In the event that your frame replacement is outside of the qualified warranty criteria, we will offer you a one (1) time replacement purchase at 50% of the original retail price of the frame if it is within the first 6 months of purchase. If after 6 months of purchase, we will extend a 20% discount off of the original price of the frame.
  • Frame parts such as screws, nose pads, eye wire string, bushings and temple tips are only covered under warranty for 90 days. After 90 days, there will be a charge to replace these items.
  • Shipping/Handling Fees are $25.00 for any frame warranty services.

​Prescription Lenses

 

  • ​​Every prescription lens we supply automatically comes with a scratch-resistant coating. However, no lens is scratch proof and rough handling or incorrect cleaning can still scuff them up or create surface scratches.
  • In the event your lenses scratch to the point you want them replaced, we offer a one (1) time replacement of scratched lenses within a year of purchase date.
  • Shipping/Handling Fees are $25.00 for lenses under warranty services.

​Refunds and Returns

 Refunds:  There are no refunds on custom eyewear once the order is placed.  We place the orders electronically once you pay for them.  Once the lenses are ordered, they are ordered specifically to your Rx, lens treatment options and frame shape.

Returns:  We will not accept any returns on custom eyewear.  

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Sun Valley Eye Care

1901 W Warner Rd, STE 1 Chandler, AZ 85224

Call or text (480) 812-2010

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